Sohar Crowne Plaza Car Rental

All additional drivers must meet all rental requirements. The main driver must present the original driver's license of any additional drivers if they cannot be present at the rental counter. All additional drivers must appear at the rental counter, present their driver's license, and sign the rental agreement. Additional drivers can be added to the contract at any rental location within the same country and at any time during the rental. An additional driver fee of 4.00 OMR per day applies. The maximum fee is 75.00 OMR.

After Hours Returns
Customers are welcome to return their vehicles after branch closing hours. Please follow these steps for a smooth drop-off process:

After-Hours Vehicle Drop-Off Instructions
1. Park the Vehicle – Kindly park the car in the designated Enterprise Rent-A-Car allocated parking area.
2. Key Handover – Proceed to the hotel reception desk and hand over the car key to the reception staff.
3. Acknowledgement Receipt – The reception staff will provide you with an acknowledgment receipt confirming they have received the vehicle.

Important Notice:
Once the branch reopens, our agents will inspect the vehicle, including the fuel level. If any discrepancies are found, we will contact you accordingly.

Thank you for choosing Enterprise Rent-A-Car!

After-Hours Vehicle Drop-Off Instructions
Customers are welcome to return their vehicles after branch closing hours. Please follow these steps for a smooth drop-off process:
1. Park the Vehicle – Kindly park the car in the designated Enterprise Rent-A-Car allocated parking area.
2. Key Handover – Proceed to the hotel reception desk and hand over the car key to the reception staff.
3. Acknowledgement Receipt – The reception staff will provide you with an acknowledgment receipt confirming they have received the vehicle.
Important Notice:
Once the branch reopens, our agents will inspect the vehicle, including the fuel level. If any discrepancies are found, we will contact you accordingly.
Thank you for choosing Enterprise Rent-A-Car!

The minimum age requirement to rent all vehicles is 30. The maximum age to rent is 70. Renters between the age of 23 and 29 may rent the categories Mini, Economy, Compact and Intermediate. No additional fees apply to young drivers.

Vehicles can be driven in U.A.E. Ferry crossings with the vehicle are not permitted. A cross-border fee of 45.00 OMR per rental applies.
In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Customers are required to inform the rental branch about any cross-border travel at least 48 hours in advance and provide a copy of their driving license and passport. The passports of non-GCC nationals must also have a valid and stamped visa.
The border crossing permit will be provided at the rental counter upon pickup.
Unauthorized cross-border travel will result in a breach of contract and incur a penalty charge of 100.00 OMR.

Our standard damage waiver cover provides excess coverage for damage applied to the body of the rental vehicle and/or theft. It does not cover damage to tires during the rental. If not included in your reservation a daily fee depending on the car group rented is applicable for CDW. If CDW is included or purchased, the renter will be responsible for an excess-deductible of 150.00 OMR in cases of damage caused to the rental vehicle. A police report is mandatory for all insurance claims. In the absence of a police report the renter is responsible for the entire damage repair cost.

If the car is collected at one location and then dropped off at a different location a one-way fee to cover the cost of returning the car to the original location will apply. 72 hours prior notification is required for all one-way rentals. Should the rental vehicle be dropped off at a location other than the one originally agreed without notification; the customer will incur a penalty fee of 100.00 OMR. 

When you pick your car up, the fuel tank will be full or partly full. The customer is expected to replace the fuel you’ve used or a refuelling service fee will be charged. The service fee is  2.00 OMR plus the cost of the missing fuel based on market rates, approximately 0.220 Baisa per liter, but please note that market rates can fluctuate.

All major debit and credit cards, issued by either American Express, Mastercard and Visa are accepted. All cards presented must be in the renter's name. Digital cards (Apple Pay/Google Pay etc.), prepaid cards and cash are not accepted as methods of payment. Prepaid cards can be used to settle any outstanding balances at the end of the rental. A security deposit plus the estimated cost of the rental will be taken at the time of rental. The deposit is 150 OMR for all vehicle categories.

If using a debit card for the security deposit or any of the above amounts, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred. If the Renter does not have any of the acceptable forms of payment listed above and chooses to use a debit card for the security deposit, the amount will be treated as a one-time, non-refundable charge. This condition will form an integral part of the rental agreement and shall be deemed accepted upon signing of the agreement.

Basic roadside assistance is provided by AAA free of charge. This service includes tow up to 100 kilometers to the nearest service facility. Battery charge, flat tire replacement, fuel delivery, door unlocking service and minor roadside repairs. Service is available 24 hours, 7 days a week and the AAA Emergency number is 968 93877124.

Renter Requirements- Drivers license must have been held for at least one year. Holders of an International Driving License are required to also show their Passport at the time of  rental as an additional form of identification.