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Common Citation Questions

How do you know that I generated this violation or toll?

This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. The information - based on the date, time and vehicle - indicates that you were the renter. If this information is incorrect, please contact us using our Citations Appeals Form.

Can you send me the actual violation or toll notice?

The letter we sent you includes details about the date and time, as well as the location of the incident. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available.

Why have I received a letter directly from local authorities about a violation or toll?

In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. When this occurs, customers pay for their violations or tolls directly to the local authorities. However, our standard administrative fee still applies.

Why am I being charged now after my rental period has ended?

We depend on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. Our goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing.

I had my personal transponder in my vehicle, so why am I being billed?

If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Citations Appeals Form. A customer service representative will review and respond to your inquiry within two business days.

How can I pay my violation?

If you paid for your car rental with a credit card or debit card:

  • We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else.
  • If you prefer to use another card, please immediately call or e-mail us:
    • United States Toll Free Number: 1 (800) 935-0112
    • International Toll Free Number: 800 0910 1111

    Online E-mail Form

    You can also follow the link below to pay on an alternate card.

    If you paid for your car rental with cash:

    You can pay for your toll or violation by credit card. If this is your preference, please call us:

    • United States Toll Free Number: 1 (800) 935-0112
    • International Toll Free Number: 800 0910 1111
  • You can also pay for your toll or violation by mail. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address:
         Enterprise Citations
         PO Box 4033289
         Atlanta, GA 30384-3328


    Why am I being billed for both the Toll Pass Service and the tolls?

    Toll Pass Service enables customers to drive without worrying about unexpected tolls or having exact change at the time of passing through a toll gate. The daily Toll Pass Service fee does not include the actual toll charges.

  • Why am I getting multiple bills for the same rental period?

    Our billing system notifies you about each individual toll or violation.

    Why are you charging me a fee?

    We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration.

    Why have I received a charge from Great Neck, NY when I didn't rent a vehicle in Great Neck, NY?

    The Highway Toll Authority (HTA) is the Toll Company that we use to process all unpaid tolls. They are located in Great Neck, NY.

    How can I appeal this toll or violation?

    Click here for our Appeals Form and a customer service representative will respond back to your inquiry.

  • Be sure to either click the link, or copy and paste the full URL into a new tab or web browser.
  • Please note: making an alternate payment will not automatically block a charge from billing to the original card. Once your alternate payment is received and processed, the charge to your original card will be waived or refunded, based on its current status at that time.