Enterprise Plus Terms & Conditions
Membership in the Enterprise Plus program (“Program”) operated by Enterprise is available to individuals (not businesses, corporations or other entities) who are at least twenty-one (21) years old that complete one of the following enrolment methods to enrol as an Enterprise Plus member (each a “Member”):
- Over the Web: Visit the Enterprise Rent-A-Car Website (hereinafter an “Enterprise Website”), click the “Join Now” link, complete the “Create Your Enterprise Plus Account” form and then read and accept the Terms and Conditions by clicking the “I Agree” button.
- Go to a Branch:
- Open an account through a branch agent at any Enterprise location in the U.S., Canada, Puerto Rico, UK, Ireland, Germany, France or Spain; and then go to an Enterprise Website, click the “Create Your Password” link; read and accept the Terms and Conditions by clicking the “I Agree” button.
- Open an account through the kiosk at an Enterprise location in the US by clicking the “Sign Me Up” button, completing the profile account forms, reading and accepting the Terms and Conditions and clicking the “I Agree” button.
Members must provide their full name, address and date of birth to participate in the Program. Full name is defined as the given name (first name), and family or surname (last name). The Member’s full name must be identical to the full name on the Member’s driver’s licence.
By participating as a Member in the Program, you are agreeing to be bound by these Terms and Conditions.
Members may not maintain more than one Enterprise Plus account. Only one individual may be enrolled per Enterprise Plus account. In the event more than one account number is assigned to the same individual in breach of these Terms and Conditions, the duplicate account may be terminated, and Enterprise Plus Points, Qualifying Rentals and Qualifying Rental Days (see definitions below) may be transferred to the remaining account (excluding any enrolment or other bonuses that can only be earned a single time per member as specified in promotion terms and conditions).
Generally, membership in the Program (“Membership”) commences on the date the Member completes any of the enrolment methods (“Enrolment Date”) and remains in effect until the Member terminates enrolment in the Program (which can be done at any time) unless Enterprise terminates a Membership earlier. Enterprise reserves the right to terminate a membership at any time for good cause, including but not limited to a serious violation of this Agreement, a serious violation of any rental contract, harassment or other abusive behaviour toward employees or customers of Enterprise, its affiliates or licensees, failure to obey the instructions of Enterprise’s, its affiliate’s or licensee’s staff in charge, failure to pay any balance due more than ninety (90) days for outstanding rentals, or fraudulent activity of the Member, by giving notice. The Member’s right to terminate for good cause remains unaffected. Termination of a Membership is effective upon providing notice to the terminated Member using the methods described below.
In case of a termination of a Member residing in Austria, Denmark, and Germany, the points earned shall remain valid for the time period governed in Section “Enterprise Plus Points”. Points relating to a rental car reservation placed prior to the effective date of a termination will be added to the Member’s account and will expire as governed in Section “Enterprise Plus Points”.
Member Account & Activity Information
Members may log in to an Enterprise Website at any time to view and manage their account activity, account balance, and profile information by Signing In and linking to the “My Profile” page.
Members will receive an Enterprise Plus Membership number (“Member Number”) upon successful enrolment, which is personal to the Member and may not be used for rentals by any individual, corporation or entity other than the Member. The Member Number must be applied to all rental activity for it to be tracked toward program benefits and awards described herein.
Credit Card Type
By participating in the Program, Members agree to communicate with Enterprise using electronic means, unless you are contacting us to exercise a legal right (in which case you can use any valid method of communication). Members are required to keep the electronic mail address provided to Enterprise up-to-date. For this purpose, Members can update their electronic mail address on the "My Profile" page on an Enterprise Website. Electronic communications may be delivered to the last electronic mail address on file with Enterprise. All communications in electronic format will be considered to be "in writing" and to have been received no later than five (5) business days after dissemination. Enterprise reserves the right to provide communications in paper format, using the Member's most recent address on file with Enterprise. Members expressly agree that any notice due under the terms of the Program, including any notices required by applicable law as a result of Member providing any debit card information to Enterprise, may be given in email form to the email address provided by the Member and on file with Enterprise. Without limiting anything contained herein, Member expressly agrees that it is the Member's sole responsibility to keep his or her email address current and up-to-date and that Enterprise may reasonably assume that any email sent by Enterprise to the email address on file will be received by the Member. Regardless of any language contained in any email, consent to receive program and transactional communications electronically will continue to be valid until the Member revokes consent by terminating Membership in the Program except that Members may choose at any time to opt-in and opt-out of receiving electronic communications that contain marketing messages.
Qualifying Rentals and Rental Days
“Qualifying Rentals” must meet at least one of the following conditions:
- An Enterprise Rent-A-Car brand rental at participating locations in the fifty (50) United States, Canada, Puerto Rico, the European Union, Latin America and the Caribbean or Asia Pacific during which the Member has paid time and mileage (base) or qualifying ancillary charges for one or more rental day. A rental with one or more Free Rental Days (“Free Rental Days”) will count as a Qualified Rental as long as there is a minimum of one paid rental day. A list of participating locations can be found at enterprise.com.
- A rental made with our partner National Car Rental in the fifty (50) United States or Canada using an Emerald Club number that has the Member’s Enterprise Plus Member Number listed as the frequent travel program preference on the Emerald Club profile and during which the Member has paid time and mileage (base) charges for one or more rental day. A rental with one or more Free Rental Days (“Free Rental Days”) will count as a Qualified Rental as long as there is a minimum of one paid rental day.
“Qualifying Rental Days” are paid rental days associated with a Qualifying Rental. When points are redeemed for a Free Rental Day (See Section “Enterprise Plus Points”, below), it does not count as a Qualifying Rental Day. For example, a four-day rental consisting of two paid rental days and two Free Rental Days will count as one Qualifying Rental and two Qualifying Rental Days.
Qualifying Rentals and Qualifying Rental Days do not include the following types of rentals:
- Rentals when an Insurance, dealer, body shop or fleet replacement rate is applied, regardless of who pays for the rental.
- Rentals that were included as part of a tour or travel package.
- Pre-paid rentals that were booked through a third party, including (but not limited to) third-party online travel agents (OTAs).
- Rentals at Enterprise Truck Rental locations that used a commercial or government account number or contracted rates.
- Rentals at Exotic Car Collection by Enterprise locations.
- Rentals at Enterprise CarShare locations.
- Discounted rentals by employees of Enterprise Holdings, Inc. and any of its parent company, subsidiaries, and affiliates, licensee and licensee employees and their family members or friends who are eligible to receive an employee discount.
Members can attain their membership tier level based upon the number of Qualifying Rentals within a calendar year. Members can also attain Gold and Platinum membership tier levels based upon Qualifying Rental Days within a calendar year. Extra hours or partial day charges (hourly rates) will not count toward Qualifying Rental Days. Membership tier levels are determined as follows:
Membership Tier Level
Qualifying Rental Days
For the purposes of determining a Member’s initial Tier Level, rentals from January 1 of the same calendar year through the applicable Member's Enrolment Date will count toward the Member's Qualifying Rentals and Qualifying Rental Days for the calendar year in which a Member enrols, even though a Member Number was not included in the reservation. Upon enrolment, only rentals with an associated Member Number will qualify toward membership tier levels.
Membership tier levels will be adjusted throughout each calendar year based upon Qualifying Rentals and Qualifying Rental Days posted to the Member account with a rental return date within that calendar year. As Members qualify for a new membership tier level, Enterprise will send new membership and program overview materials to the Member based on the higher membership tier level. In late February of each year, Enterprise will send new membership materials to Members whose qualifying rental activity in the prior calendar year was insufficient to maintain their membership tier level.
Members will have access to special members-only check-in at participating Enterprise Rent-A-Car locations, primarily located at major airports.
Upon qualifying for an elite membership tier level (i.e., Silver, Gold or Platinum tier), a Member will be eligible for the corresponding membership tier level benefits through February of the year following the qualifying calendar year. For example, a Member who qualifies for Gold on October 1 will receive benefits through February of the following calendar year, plus an additional 12 months, for a total of 17 months.
Additional benefits for Silver, Gold and Platinum membership tier levels are as follows:
Enterprise Plus Card
Free One Car-Class Upgrade Certificates Per Program Year
In late February or upon achieving a higher membership tier level, Members will be sent certificates for Space-Available One-Car-Class Upgrades (up to a Full-size vehicle) valid on paid rentals at all participating Enterprise Rent-A-Car locations and redeemable at the counter:
Silver: 1 certificate per program year
Gold: 2 certificates per program year
Platinum: 4 certificates per program year
Enterprise Plus Card
Members will earn one (1) point for every qualifying U.S. dollar (“USD”) spent on a Qualifying Rental with a rental return date on or after the Enrolment Date. For rentals outside the United States, the currency will be converted into USD at the time of rental return, utilizing the Bloomberg Foreign Exchange Cross Rates, which can be accessed at http://www.bloomberg.com/markets/currencies/cross-rates/.
“Qualifying U.S. ¹ “Qualifying U.S. dollars (USD) spent” is defined as time and kilometrage (base rate), paid vehicle class upgrades and additional extras (such as GPS, ski racks and car racks), less any discounts or credits; and excludes all taxes and surcharges, vehicle licence fees, airport-related fees, insurance costs, fuel purchase option and refuelling. Points will be rounded up to the nearest USD.
Silver, Gold and Platinum members will earn additional points on Qualifying Rentals as follows:
- Silver Members: 10% Points Bonus
- Gold Members: 15% Points Bonus
- Platinum Members: 20% Points Bonus
Points will not be earned for Qualifying Rentals tied to corporate IDs for corporate accounts that do not allow employees to earn currency associated with reward programs.
When a Member earns one (1) or more points for a Qualifying Rental, it will keep their points balance intact for the next thirty-six (36) months. Thereafter, the points balance will be forfeited.
Members may transfer between 500 and 7,500 points, in increments of 500, to another Enterprise Plus Member. A maximum of one transfer per calendar year from an Enterprise Plus account and a maximum of one transfer per calendar year into an Enterprise Plus account are allowed. To be eligible to receive a points transfer, the recipient Member’s account must be activated prior to the transfer. Points transferred will assume the expiration date associated with any points balance in the recipient’s Enterprise Plus account or three (3) months from date of transfer, whichever is greater. This date may be extended 36 months as long as the Member earns one (1) or more points for a Qualifying Rental prior to the expiration date occurring. Once points have been transferred to another Member’s account the transfer cannot be reversed.
Members must activate their account in order to access their Enterprise Plus Points by creating a password for their account online.
- Members who enrol through a branch agent, may visit an Enterprise Website, click on “Create password” on the home page, enter their Enterprise Plus member number, driver’s licence number and choose a password; then click Continue.
- Members who enrol on an Enterprise Website or Kiosk by completing the “Create Your Enterprise Plus Account” form create a password and activate their account as part of the online enrolment process.
In the event of missing rental activity a Member can submit a request by visiting an Enterprise website, signing in, clicking on the My Rewards & Benefits link and then the Request Missing Rental Activity link. Claims for missing rentals can be made up to six months after the rental return date. The full name on the member profile must match the full name on the primary driver’s licence on the rental agreement. Members that fail to request missing rental activity within such 6 month period shall forfeit such points and waive any claim in connection with such forfeiture.
Free Rental Days; Restrictions
Members can redeem Enterprise Plus Points for Free Rental Days on Enterprise Rent-A-Car rentals at participating locations in the 50 U.S. States, Canada, Puerto Rico, the European Union, Latin America and the Caribbean and Asia Pacific booked in advance on an Enterprise Website or the Enterprise Mobile App. A current list of participating locations can be found at enterprise.com. Free Rental Days may not be redeemed for the following types of rentals: (a) one-way rentals outside of the US and Canada where the pick-up and return location are not the same; (b) rentals when an Insurance, dealer, body shop or fleet replacement rate is applied, regardless of who pays for the rental.; (c.) rentals that were part of a tour or travel package; (d) prepaid rentals booked through Internet sites other than an Enterprise Website; (e) discounted rentals by employees of Enterprise Holdings, Inc. and any of its parent company, subsidiaries or affiliates, licensee and licensee employees and their family members or friends who are eligible to receive an employee discount; (f) rentals at Enterprise Truck Rental locations that used a commercial or government account number or contracted rates (g) rentals at Exotic Car Collection by Enterprise locations or (h) Enterprise CarShare locations.
There may be times when an Enterprise Rent-A-Car location requires a Member to call for availability. In these circumstances, Free Rental Days may not be redeemed, since they must be redeemed through an Enterprise Website or the Enterprise Mobile App. Free Rental Days may not be redeemed for rentals booked through Enterprise Reservations, Enterprise branch locations, travel agencies or any other booking channel other than an Enterprise Website or the Enterprise Mobile App.
Points may be redeemed for up to seven (7) Free Rental Days on a single rental. Points required for each Free Rental Day will vary depending on the combination of the rental pick-up location, car class and time period of rental.
Free Rental Day Awards apply to time and mileage (base) rate only. In the EEA and Switzerland, Free Rental Days Awards may apply to inclusive products quoted at time of reservation. Free Rental Days are non-transferable. Use of Free Rental Days does not exclude Members from (i) extra hourly or excess mileage charges; (ii) taxes, assessments, use fees or other governmentally imposed, authorized or permitted surcharges or pass-throughs; (iii) licence recoupment fees, airport fees and concession recoupment fees; (iv) service charges and fees; (v) vehicle licence recovery fees; (vi) damage waiver, the cost of optional insurance products, fuel charges, optional upgrades, underage driver fees, infant seats or other optional items. Payment for each of these items shall be the sole responsibility of the Member.
The value of a Free Rental Day will vary by rental. To calculate the value of the Free Rental Day, Enterprise will determine the average daily base rate by taking the largest time period calculation as part of the Qualifying Rental and dividing it by the number of rental days in that time period. For example, for a two-day rental with a daily rate of $36.00 and an extra hourly charge of $12, the total base rate for the rental is ($36.00 X 2) + $12 = $84.00 / 2 days = $42; therefore, $42 will be credited for one Free Rental Day. For a six-day rental, the member will receive a weekly rate. If the weekly base rate is $250, the average daily rate is calculated as $250 / 6 days = $41.67, which will be credited for one Free Rental Day.
Members may determine how many points are required to redeem for each Award by visiting an Enterprise Website, signing in as a Member, entering rental location, rental pick-up and return dates and times, then selecting Redeem Points on the vehicle selection screen.
Points will automatically be deducted from a Member’s account upon successful completion of a redemption request/reservation.
At any time prior to rental pick-up date, Members may choose to modify or cancel the redemption rental reservation on an Enterprise Website or the Enterprise Mobile App. For cancellations prior to the rental pick-up date, points will automatically be re-deposited into the Member's account. For modifications, depending on the change, points will be automatically added or deducted from the Member's account. If a modified redemption rental requires additional points, and the Member does not have sufficient points to complete the new reservations (based on points already redeemed for the reservation plus any additional points balance), the Member will have the option to maintain the existing reservation with no changes, cancel the reservation, or modify the reservation for a rental redemption that is eligible based on the Member's existing points balance.
For redemption rentals that were not picked up prior to the rental pick-up date (a “no-show”), points will not be automatically re-deposited. Instead, if a Member was a no-show for a rental, the Member must visit an Enterprise Website, My Account and then My Rewards & Benefits and then Redeposit Points to request a re-deposit for the unused redemption rental within 6 months from the scheduled rental pick-up date. Members that fail to request a re-deposit within such 6 month period shall forfeit such points and waive any claim in connection with such forfeiture.
General Program Terms and Conditions
The terms and benefits of the Program may change and evolve over time. If Enterprise changes these Terms and Conditions, Enterprise will notify Member 30 days before that modification comes into effect, and, if applicable, the Member will have the opportunity to use any accrued benefits or to terminate their membership in the Program within that period of 30 days, subject to any applicable laws. The Program is void where prohibited or restricted by law.
If you attempt to use or earn Points or Free Days in a fraudulent way, we may: (a) Take away all Points and/or Free Days in your Enterprise Plus membership; and/or (b) Terminate your Enterprise Plus Membership. The Enterprise Plus program is intended to benefit individuals rather than companies. Members may use Points for any personal or business purposes they choose. For purposes of administrating the Enterprise Plus program, it is considered fraudulent and abusive for Members to use a single Enterprise Plus Account for the purpose of accumulating points for company use. It is a violation of this agreement for a Member to share their Member Number with anyone for the purposes of earning or redeeming points on rentals or to complete the rental in the Member’s name without the Member being present.
“Enterprise Plus,” “Enterprise” and all associated trademarks, logos and service marks, along with the contents, structure and features of the Program, are the exclusive property of EAN Services, LLC, its parent company and affiliates (and various third-party partners), and nothing contained in the Program Terms and Conditions or by member's enrolment or participation in the Program should be construed as granting, by implication, estoppel, or otherwise, any licence, interest or right in or to any of the foregoing.
For the purposes of these Terms and Conditions, if Member resides in a participating country outside the EEA and Switzerland, including the United States and Canada, the Enterprise Plus Terms and Conditions are entered into between Member and EAN Services, LLC, 600 Corporate Park Drive, St. Louis, Missouri 63105. For Members who reside in participating countries in the European Economic Area (EEA) and Switzerland the Enterprise Plus Terms and Conditions are entered into between Members enrolling in Enterprise Plus and EAN Data Services UK Limited, Enterprise House, Melburne Park, Vicarage Road, Surrey, Egham TW20 9JY, which is the data controller for all legal purposes. (Both EAN Data Services UK Limited and EAN Services, LLC, in their respective capacities, are hereinafter collectively referred to as “Enterprise”.) “Enterprise” means Enterprise Holdings, Inc., whose usual place of business is at 600 Corporate Park Drive, St. Louis, Missouri 63105 and who can be contacted at https://enterprise.custhelp.com/app/ask.
Privacy and Data Protection
All information provided by Member whether as a result of enrolling in or otherwise in connection with the Program is subject to the privacy policies of:
- EAN Data Services UK Limited, for Members residing in the EEA and Switzerland;
- EAN Services, LLC, for all other Members,
which are available at www.enterprise.com and (for Members resident in Canada) at www.enterprise.ca (the "Privacy Policies"), and governed by the privacy laws of the applicable jurisdiction.